‘The problem is that I’m flying blind, if you know what I mean. I don’t know enough to cope with all the problems people come to me with. When I come across illnesses that I can’t identify, or what I think are probably illnesses, I send them to the diagnostic clinic at St. George Hospital. I don’t know what else to do with them. But a lot of the time they come back to me without having seen anyone—no doctors, no nurses, no-one.’